Return And Refund Policy
Hello! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@andydooley.com Please note that returns will need to be sent to the following address: 374 Casper Drive. Lafayette, Colorado 80026 USA
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Broken & Incorrect Mug
DO NOT return broken mug/s. We are happy to replace any broken/ misprinted/ incorrect mug. Sorry for the hassle. PLEASE SEND US A PHOTO & EMAIL ASAP! support@andydooley.com
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt/ email or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@andydooley.com.
Email: support@andydooley.com
Phone number: +1 4072578921
Address: 374 Casper Dr, Lafayette Colorado 80026, United States
Opening hours: 9:00 Am To 5:00 Pm CET Monday to Friday
